Policy

Terms and Conditions

These Terms and Conditions govern your purchase of any product offered by Rana Electrical Supply Inc. on www.ranaelectrical.com. Please read these Terms of Sale carefully. They contain very important information about your rights and obligations, as well as limitations and exclusions that may apply to you. By placing an order, you acknowledge you have read, accepted and agreed to be bound by these Terms of Sale, without limitation or qualifications. These Terms of Sale are subject to modification at any time without prior written notice and in the sole discretion of Ranaelectrical.com.

Products

Rana Electrical Supply may discontinue any product at any time without notice. The product prices displayed on Ranaelectrical.com do not include shipping and handling or sales taxes, if applicable, which will be added to your total invoice price.

Price Errors

Our goal is a 100% error-free Web site. If product price errors are discovered, they are promptly corrected on our systems, and the corrected price will apply. We will notify you if your order includes items that were incorrectly priced.

Major Brand Products and OEM Brand Products

The term "Major Brand" is used on Rana Electrical Supply for items manufactured by one of these respective brand name manufacturers, such as Nexled, Prolite, Warmth Technology, HDL, Votatec, Leviton, Lutron, Hubble, Kidde, Luminiz, Panasonic, Mersen, Techspan, Southwire and etc. Because we cannot guarantee the stable inventory of some models from certain or particular brand, we have to use this special term "Major Brand" for these models, so that we can guarantee to supply the material to our esteemed customers and we still keep the same quality level to our customer.

The term "OEM Brand" is used on Rana Electrical Supply for all items meeting or exceeding the specifications as listed on the respective Product Detail page. OEM Brand items are manufactured by numerous companies whose company names may or may not be recognizable "brand names" to the consumer. The trademarks and/or trade names of the brand name companies referenced in the Product Detail page are used only to compare products of similar characteristics. Orders for OEM Brand products may contain items manufactured by two or more companies.

Orders

Orders are not binding upon Rana Electrical Supply until accepted. Rana Electrical Supply reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order.

Payment

Payment can be made via MasterCard, Visa and Paypal. Your credit card will be charged when your order is placed. Rana Electrical Supply also accepts purchase orders from customers who have received Rana Electrical Supply credit approval.

Sales Tax

You are responsible for the payment of any province and local sales or use taxes that may apply to your order. The sales tax is calculated based on the full invoice price, and may include charges for shipping and handling, if required by law. By law, Rana Electrical Supply must collect sales tax for orders delivered to Canadian Address.

Province & Territory

GST/HST Rate

BC12%

AB 5%

SK 5%

MB 5%

ON 13%

QC 5%

NL 13%

NS 15%

NB 13%

PE 5%

NT 5%

NU 5%

YT 5%

Delivery

If you order by 10:00 am Eastern Standard Time, the in-stock items ordered will be shipped that day (Monday through Friday delivery days) via ground transportation to most locations. Upgraded shipping services (Next Day, 2nd Day) are available at an additional charge. In the event only some of the product is in stock at the time an order is placed, the available product will be shipped via the upgraded service and the backorder will ship via Ground service when stock is replenished. While Rana Electrical Supply will make every reasonable effort to ship your orders within these time frames, Rana Electrical Supply is not responsible or liable for any delay in

receiving or completing your order that is caused by an event beyond Rana Electrical Supply reasonable control. Such events may include, but are not limited to, fire, flood, accident, strike, riot, civil commotion, act of God, war or other hostilities, acts or omissions of carriers, transmitters, phone companies, Internet Service Providers or Internet backbone providers or a failure, interruption or delay of the server or this Web site caused by an event outside the direct control of Rana Electrical Supply, including without limitation, power outages or attacks on this Web site such as by persons known as "hackers."

Shipping & Handling (S & H) Charges

A S & H charge applies to all orders. Additional S & H charges will apply to oversized items and orders shipped outside the Ontario and to orders shipped via upgraded services (Next Day, 2nd Day, etc). In the event only some of the product is in stock at the time an order is placed, the available product will be shipped via the upgraded service and the backorder will ship via Ground service when stock is replenished. S & H charges, along with any charged Freight, are non-refundable in occurrences where Rana Electrical Supply com has made no error in merchandizing or shipping.

Warranties

All products are sold "as is," and Rana Electrical Supply disclaims all warranties of any kind relating to the products or use thereof, express or implied, including warranties of merchantability, non-infringement, title or fitness for a particular purpose. Some jurisdictions may not allow the exclusion of certain implied warranties, so some of the above exclusions may not apply to you.

Limitation of Liability

To the maximum extent allowed by law, Rana Electrical Supply shall not be liable for any special, consequential, exemplary or incidental damages (including lost or anticipated revenues or profits relating to the same), arising from any claim relating to these Terms of Conditions, this Web site, the catalog, product(s) or order(s), whether such claim is based on warranty, contract, tort (including negligence or strict liability) or otherwise. In no event will the collective liability of Rana Electrical Supply exceed the amount you have paid to the company for the applicable order or product out of which liability arose. These limitations shall apply notwithstanding any failure of essential purpose of any remedy. Some provinces or states and/or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you.

Severability

If any provision of these Terms and Conditions are held illegal, unenforceable or in conflict with any law by a court of competent jurisdiction or arbitral tribunal, such provision shall be deemed severed from these Terms and Conditions and the validity of the remainder of these Terms and Conditions shall not be affected thereby.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Province of Ontario, applicable to contracts made, and to be enforced wholly within the Province of Ontario.

Arbitration

Any dispute or disagreement arising out of these Terms and Conditions, or breach thereof, shall be settled by arbitration administered by the Ontario Courts under its Commercial Arbitration Rules, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. Such arbitration shall be held in Toronto, Ontario.

Jurisdiction and Venue

You and Rana Electrical Supply (collectively the "Parties" individually a "Party") irrevocably agree that any legal action, suit or proceeding brought by it in any way arising out of these Terms of Conditions must be brought solely and exclusively Ontario Courts located in the City of Toronto, Ontario, and irrevocably accept and submits to the sole and exclusive jurisdiction of each of the aforesaid courts in person, generally and unconditionally with respect to any action, suit or proceeding brought by it or against it by the other Party.

Waivers and Amendments

The waiver by either Party of any provision of these Terms and Conditions on any occasion and upon any particular circumstances shall not operate as a waiver of such provision of these Terms and Conditions on any other occasion or upon any other circumstances. These Terms and Conditions may be waived or amended only in a writing signed by the Parties.

Privacy policy

Rana electrical Supply does not sell, rent, share, trade or give away any of the information you provide us, with exception to the financial institution that processes your payment and the shipping carrier that delivers your order. No third party will solicit you as a result of the information you provide to us.

Any e-mail or information you send us is kept confidential and will not be disclosed at anywhere without your written permission.

In the unlikely event that Rana Electrical Supply or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.

If you are worried about the online order processing and the payment via Internet is not safe, you always have the option of placing your order via phone, or fax.

If you've opted to receive our e-newsletter, you'll find instructions for removing yourself from our subscriber list at the end of each e-newsletter.

Every business has to be tailored to the needs of its customers. All be safe with Rana Electrical Supply

Return and Refund Policy

Acceptances of cancellations or returns are at the sole discretion of Rana Electrical Supply and must be accompanied by proof of purchase, and may be subject to restocking or other charges. Refunds and returns due to shipping errors, damage, or loss must be reported to Rana Electrical Supply within 24 hours. For all other returns, the product must be returned within 20 days of receiving the order and must be in original packaging and in re-saleable condition. Returns are only accepted at the Rana Electrical Supply North York Branch. Returns are only accepted on products that are stocking items. Products that have been modified, cut, connected to the electricity or are non-stock items for Rana Electrical Supply is non-returnable.

- Additional charges may be added if labor and material is required to ensure returned material is suitable for resale.

- The material must be in its original packaging and in new and resalable condition. (Exception for defective goods)

- Lengths of wire, cut to order will NOT be returned.

- A return material authorization (RMA) does not constitute an automatic credit but an acknowledgement that the product has been accepted for review. Material is subject to inspection at our warehouse prior to final credit being issued. Any material being returned as new will be rejected if it has been altered or installed.

- All warranty and defective claims are based on our Supplier’s policies in place at time of purchase